PRIVACY POLICY

Last updated: August 23, 2026

This Privacy Policy for Your Balance Ltd ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://www.yourbalance.net, or any website of ours that links to this Privacy Policy
Use Your Balance. Your Balance provides holistic wellness services, including Reiki energy healing, Zen Shiatsu therapy, Reflexology, Massage Therapy, and Heart Connect Healing sessions, with additional modalities and practitioners being added over time. The business also offers professional wellness trainings and certifications, including Reiki Certification and the Zen Shiatsu Therapist Program, as well as wellness workshops, classes, seasonal retreats, and community events. Services are provided both in-person, based in Leduc County and Beaumont, Alberta, Canada, and online.
Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at jennifer4balance@gmail.com.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, including names, phone numbers, email addresses, billing addresses, payment card information, account login information, and health-related information you share when booking wellness sessions.
Do we process any sensitive personal information? We may process sensitive personal information when necessary, including health data and financial data.
Do we collect any information from third parties? We do not collect information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third-party service providers, including Wix (our website platform, hosting, and payment processor), Google (sign-in and maps services), and analytics providers.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information, using Wix's platform-level security measures including encryption.
What are your rights? Depending on where you are located geographically, applicable privacy law may mean you have certain rights regarding your personal information, including the right to access, correct, or delete your data.
How do you exercise your rights? The easiest way is by submitting a request through your account at https://www.yourbalance.net/account/my-account, or by contacting us at jennifer4balance@gmail.com.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect may include:

Names
Phone numbers
Email addresses
Billing addresses
Debit/credit card numbers
Usernames
Passwords
Contact preferences

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

Health data (information you may share when booking wellness treatment sessions)
Financial data (payment card and billing information)

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by our payment processor, Wix Payments. You may find their privacy policy link at https://www.wix.com/about/privacy.

Social Media Login Data. We may provide you with the option to register using your existing social media account details, like your Google or Facebook account. If you choose to register in this way, we will collect certain profile information about you from the social media provider.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services.

Like many businesses, we also collect information through cookies and similar technologies. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect, such as your IP address, browser type and settings, and information about your activity on our website.
Device Data. Information about your computer, phone, tablet, or other device used to access our Services.
Location Data. General location information, such as your city, state/province, and country, based on your IP address.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts
To deliver and facilitate delivery of services to the user
To fulfill and manage orders, including bookings, event registrations, and gift card purchases
To respond to user inquiries and offer support
To send administrative information to you, such as booking confirmations and schedule updates
To send you marketing and promotional communications, in accordance with your marketing preferences
To protect our Services, including for fraud monitoring and prevention
To identify usage trends, in order to understand how our Services are used and to improve them
To request feedback, in order to understand your satisfaction with our Services
To evaluate and improve our Services, products, marketing, and your experience

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law. We may rely on the following legal bases:

Consent. We may process your information if you have given us permission to use your personal information for a specific purpose.
Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services, or at your request prior to entering into a contract with you.
Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests, including:
- Identifying usage trends to understand how our Services are used
- Protecting our Services and diagnosing problems and/or preventing fraudulent activities
- Requesting feedback to understand your satisfaction and improve our Services
- Sending users information about special offers and discounts on our products and services
Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may need to share your personal information in the following situations:

Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us and require access to such information to do that work. The categories of third parties we may share information with include:

Cloud computing and hosting services
Data analytics services
Data storage service providers
Payment processors
Sales and marketing tools
Social networks
User account registration and authentication services

We have contracts and/or data processing agreements in place with our third-party service providers, which are designed to help safeguard your personal information.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Staff, Practitioners, and Contractors. As our business grows, personal information (including health information you share when booking a treatment) may be accessed by our employees, independent contractor practitioners, and administrative staff (such as our receptionist), solely as needed to schedule, prepare for, and deliver your requested Services. All staff and contractors with access to your personal information are required to keep it confidential.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons) to gather information when you interact with our Services. We also use Google Maps APIs to display our business location and event venues. Specific information about how we use cookies and tracking technologies is set out in our Cookie Policy.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information for as long as you have an active account with us, or as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, relying on the platform-level security infrastructure provided by Wix, including data encryption and secure payment processing.

However, despite our safeguards, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Any transmission of personal information is at your own risk.

If our security measures fail and result in a breach of your personal information, we will notify you and any applicable regulator as required by law.

8. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect data from or market to children. Our Services are intended for adults seeking wellness services. By using the Services, you represent that you are at least 18 years of age.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on where you are located, you may have certain rights regarding your personal information under applicable privacy laws (such as Canada's PIPEDA, GDPR for EEA/UK users, and various U.S. state privacy laws). These rights may include the right to:

Request access to and receive a copy of your personal information
Request rectification or erasure of your personal information
Restrict or object to our processing of your personal information
Data portability, where applicable
Withdraw your consent at any time, where we relied on consent to process your information

Account Information. If you would at any time like to review or change the information in your account, or terminate your account, you can:

Right to Appeal. If we deny your request, you have the right to appeal our decision. You may do so by contacting us using the same contact information above. We will respond within the timeframe required by applicable law.

Withdrawing your consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can do this by contacting us using the contact details provided.

Opting out of marketing and promotional communications. You can unsubscribe from our marketing and promotional communications at any time by replying "STOP" or "UNSUBSCRIBE" to the emails that we send, or by contacting us using the details provided.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate. We currently do not respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. We do not currently support Global Privacy Control (GPC) signals.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have certain rights regarding access to and control over your personal information.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

A. Identifiers — Name, email, phone number — YES

B. California Customer Records — Name, address, phone, financial information — YES

C. Financial Information — Payment card numbers, financial account information — YES

F. Internet or Other Similar Network Activity — Browsing history, interaction with our website — YES

G. Geolocation Data — Device location (general, IP-based) — YES

K. Inferences — Inferences drawn from personal information to create a profile — NO

Sensitive Personal Information. We collect the following sensitive personal information: account login information, financial information (including debit/credit card numbers), and health data.

How Do We Use and Share Your Personal Information?

We use and share your personal information as described in Section 2 and Section 4 above. We do not "sell" or "share" personal information as those terms are defined under applicable state law, though we do disclose personal information to service providers who assist us in operating our business.

Your Rights

Depending on your state of residence, you may have the right to:

Confirm whether we are processing your personal information
Correct inaccuracies in your personal information
Request deletion of your personal information
Obtain a copy of the personal information you previously shared with us
Opt out of the processing of your personal information for targeted advertising, sale, or profiling

You may submit a request by logging into your account at https://www.yourbalance.net/account/my-account, or by contacting us at jennifer4balance@gmail.com. We will not discriminate against you for exercising any of your rights.

12. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by post or email at:

Your Balance Ltd

Registered office: 50215 Range Rd #234 Leduc County, Alberta T4X 0L6 Canada

Clinic and classroom location: 4910 50 Ave Beaumont, Alberta T4X 1K5 Canada

Email: jennifer4balance@gmail.com ; Phone: (780) 915-4439

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information.

To request to review, update, or delete your personal information, please visit: https://www.yourbalance.net/account/my-account, or contact us at jennifer4balance@gmail.com.

PRIVACY POLICY​